Last Updated: May 2026

Thank you for shopping with C+ Under Grace Company. Each item is thoughtfully handcrafted with care and attention to detail. Because our products are handmade, processing times may vary slightly as each order is prepared specifically for you.

Order Processing
All products are handmade and prepared after your order is received.
Please allow 3–10 business days for order preparation before shipment unless otherwise noted on the product page.
Processing times may vary during holidays, seasonal launches, or periods of high order volume.

Shipping Times
Once your order has been shipped, estimated delivery times are:

• United States: 3–7 business days

• Canada: 7–14 business days

• International Orders: 10–30 business days
   

Shipping timeframes are estimates only and are not guaranteed.

Order Tracking
When available, tracking information will be emailed to you once your order has shipped.
Please allow up to 48 hours for tracking updates to appear within the carrier's system.

Shipping Delays
While we strive to ship every order promptly, C+ Under Grace Company is not responsible for delays caused by:

• Postal carriers

• Severe weather

• Customs processing

• Natural disasters

• Peak holiday shipping periods

• Events beyond our reasonable control
   

We appreciate your patience and understanding should shipping delays occur.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided:

• Orders already shipped cannot be rerouted by C+ Under Grace Company.

• Additional shipping fees may apply if a package must be resent.

• We are not responsible for packages delivered to incorrectly entered addresses.
   

Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, C+ Under Grace Company is not responsible for lost, stolen, or misplaced packages.
If your package appears lost during transit, please contact us and we will do our best to assist in locating the shipment.

Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged item and packaging

We will review each situation individually and work toward an appropriate resolution.

International Orders
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
These charges are not included in product or shipping prices and are collected by the applicable customs authorities.

Contact Us
For questions regarding your order or shipping status, please contact us through our website contact form or customer support email.

Thank you for supporting C+ Under Grace Company. Every handmade piece is created with intention, prayer, and grace, and we are honored to share them with you. 
C+ Under Grace Company
"Not Perfect. Just Carried by Grace."